Privacy Policy for Forest Hill Golf Club Ltd
Last Updated: 06 January 2026
Forest Hill Golf Club Ltd (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect personal information about you when you interact with our website foresthillgolfclub.co.uk, our services (including membership services, bookings and events), and other related activities.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Data Controller
Forest Hill Golf Club Ltd is the data controller responsible for your personal data.
Registered Address: Markfield Lane, Botcheston, Leicester LE9 9FH
Contact Email: admin@foresthillgolfclub.co.uk
If you have questions about how we process your personal data or wish to exercise your rights, contact us at this email address.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Information: Name, date of birth, gender.
Contact Information: Email, phone number, postal address.
Membership & Account Information: Membership status, booking history, attendance records.
Payment Information: Card payment information (processed via third-party payment providers; card numbers are not stored).
Technical Information: IP address, device/browser information, website usage.
Marketing & Preferences: Newsletter or promotional subscription preferences.
Health & Special Requirements: Any health-related information you provide for safety or service purposes.
We collect personal data directly from you (e.g., via membership forms, bookings, website forms) and indirectly (e.g., cookies or third-party services).
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Contractual Necessity: To provide services you have requested (e.g., membership, bookings).
Consent: For marketing communications and certain optional services.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interests: To improve services, maintain security, prevent fraud, and manage our facilities, where such interests are not overridden by your rights.
4. How We Use Your Data
Your personal data is used to:
Administer memberships, bookings, and events.
Process payments and issue receipts.
Respond to enquiries, feedback, or complaints.
Send information about promotions, services, or events (where you have consented).
Ensure safety, security, and compliance (including CCTV monitoring where applicable).
Improve our website, services, and customer experience.
5. Sharing Your Personal Data
We do not sell your personal data. We may share your information with:
Service Providers: IT providers, booking platforms, payment processors, marketing agencies.
Regulatory Authorities: Where required by law.
Third Parties in the Event of a Sale or Reorganization: Only as necessary for business continuity.
All third parties must protect your personal data and use it only for the purposes we specify.
6. International Transfers
If your personal data is transferred outside the UK or EEA, we will ensure it is protected by:
Adequacy decisions (approved by the UK Government).
Standard Contractual Clauses approved for international transfers.
7. Data Retention
We retain personal data only as long as necessary:
Membership Records: Retained for the duration of your membership and up to 6 years after for legal, tax, and compliance purposes.
Bookings & Payment Data: Retained for up to 6 years to comply with accounting and tax requirements.
Marketing Data: Retained until you unsubscribe or withdraw consent.
After these periods, data is securely deleted or anonymised.
8. Cookies and Website Tracking
We use cookies and similar technologies to improve your website experience, analyze usage, and for marketing purposes. You can manage cookies through your browser settings or via our cookie banner.
Cookies may include:
Essential cookies (necessary for website functionality).
Analytics cookies (to understand website usage).
Marketing cookies (to show relevant advertising where consent is given).
9. Children
We do not knowingly collect personal data from children under 16 without parental or guardian consent. Parental consent will be required for any junior memberships or activities where personal data is collected.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your data, where applicable.
Restriction: Request that processing be limited.
Objection: Object to processing for legitimate interests or direct marketing.
Data Portability: Request your personal data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent for marketing communications at any time.
Lodge Complaint: File a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled.
Requests should be sent to admin@foresthillgolfclub.co.uk. We will respond within one month, in accordance with UK GDPR requirements.
11. Marketing Communications
We will only send you marketing communications if you have provided explicit consent. You may withdraw consent at any time via:
Clicking “unsubscribe” in emails, or
Contacting us at admin@foresthillgolfclub.co.uk.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or website functionality. The latest version will always be available on our website.
Last Updated: 6 January 2026
